DOMESTIC ORDERS – AUSTRALIA
Shipping will take 2 – 7 Business Days to deliver your parcel if you are in a major metro area.
We offer FREE SHIPPING on all orders over $100 AUD within Australia.* We charge a flat rate of $11.99 AUD for Regular Shipping and $19.99 AUD for Express Shipping within Australia. Sets are not eligible for free shipping. Any orders with bulky items, will be charged a flat rate of $30AUD standard shipping or $45AUD for express. For orders over 5kg, additional charges may incur.
Your order will be sent through Australia Post and will not require signing on delivery.
INTERNATIONAL ORDERS – SHIP WORLDWIDE
We charge a flat rate of $25AUD for tracked air mail to Asia, the UK, Canada, the United States of America, Italy, France, Spain, Switzerland, Sweden, Norway, Netherlands and Germany (for orders up to 500g in weight). See table below for details. For orders over 2kg, additional charges will incur, please contact us for further inquiries.
|500g or under||$25AUD|
|Up to 2kg||$65AUD|
All orders are processed and packed within 48 hours of order placement excluding weekends and Australian public holidays.
Orders placed after 5pm on a Friday or weekend will be processed the next business day (Monday).
As soon as your order has been placed you will receive an ‘Order Processing’ notification email. Once your order has been packed and shipped you will receive an ‘Order Complete’ notification email.
RETURNS & REFUND POLICY
All returns MUST be sent back within 14 days of receiving your parcel. We DO NOT accept any products that have been opened, used or broken seal.
We DO NOT provide cash refunds to customers. Refunds will be through Credit Card transfer or Paypal depending on the method used to pay. However, exchange rates will be determined by the credit card issuer or Paypal.